Keye-Luke Tortice-Lunn

Keye is Operations & Customer Experience Director at Hone, with a focus on shaping the resident experience and operational delivery across Hone-managed properties and developments.

His role spans the full resident journey, from onboarding and service delivery to community, retention and day-to-day operations, while also supporting Hone’s wider portfolio expansion as the brand grows into new residential developments.

Keye is particularly interested in how strong operations, thoughtful community-building and a genuinely resident-led approach can improve both customer experience and long-term asset performance.