The Resident Journey Evolution: Technology and the Future of Experience Economy

The resident journey in shared living spans many stages, from initial discovery and booking through onboarding, daily living, and long-term community participation.

Technology is increasingly playing a role in shaping this experience, from digital platforms and community apps to operational systems that support building management.

This session explored how technology is influencing the resident lifecycle and how organisations are balancing digital innovation with the human aspects of community living.

What was covered in this session?

• Digital discovery and leasing processes
• Technology in onboarding and resident engagement
• Operational platforms for shared living
• Balancing automation and human interaction
• The future of resident experience in shared living